Implementation of Total Quality Service in Improving the Quality of Education at Pondok Pesantren Nahdlatul Ummah
Keywords:
Total Quality Service, educational quality, Islamic boarding school, quality managementAbstract
This study aims to examine the implementation of Total Quality Service (TQS) in improving the quality of education at Pondok Pesantren Nahdlatul Ummah. The research employed a descriptive qualitative method with a case study approach. Data were collected through in-depth interviews, participatory observations, and document analysis involving the pesantren leadership, teachers, students (santri), and parents. The findings indicate that the implementation of TQS, supported by the commitment of both leaders and educational staff, has had a positive impact on the improvement of educational quality, both academically and non-academically. Challenges encountered include limited human resources with quality management knowledge and an organizational culture still rooted in traditional practices. However, these challenges can be addressed through strategies such as internalizing TQS values, establishing an internal quality assurance team, and encouraging active involvement of students' parents. Overall, the results highlight the importance of integrating modern quality management principles with traditional pesantren values in creating quality and sustainable educational services.
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